Can you tell me exactly how much this job will cost?
What kind of guarantees does Custom Air offer?
What type or brands of equipment does Custom Air service?
What are the Hours of Operation?
How Much Does Custom Air Charge compared to other heating and air conditioning companies?
How often do you recommend we have our air conditioner
and furnace serviced?
Can you tell me exactly how much this job will cost?
In their years of experience, Custom Air has found that customers
prefer an accurate price based on their exact problem. Companies who offer
phone quotes say they are subject to change once their Service Technician
diagnoses the problem. Custom Air does NOT think that is fair
to you. That is why Custom Air has a STRONG service procedure
- they will diagnose your problem for a very small Diagnostic Fee. Then, Custom
Air Service Technicians give the system a thorough inspection to make
sure the problem has not affected other components of your system. Once the
diagnostic analysis is performed, you will be shown exactly what the problem
is, what the solution is, and how much it will cost. Then, and only then,
do you authorize the work to be completed and Custom Air will
waive the Diagnostic Fee.
What kind of guarantees do Custom Air offer?
Custom Air honors all manufacturer warrantees on equipment and in addition, offer full parts and labor warrantees on hi-efficient equipment for up to 12 years. Also, they take pride in their "No Quibble" guarantee--promising to fulfill and often exceed customer's expectations!
Custom Air carries comprehensive insurance coverage on all workers, vehicles and equipment plus liability coverage for work done in your home or business. A certificate of insurance can be issued to you before work is done, if you so desire. In fact, it is highly recommend that you do!
What type or brands of equipment does Custom Air service?
Custom Air service ALL brands. Custom Air Service Technicians are some of the best trained in the industry.
What are the Hours of Operation?
Custom Air is open for answering questions and booking appointments
Monday through Friday from 7:30am until 6:30pm. Phones are always answered
24 hours a day, 365 days a year. Emergency calls are dispatched to Service
Technicians standing by when offices are closed.
Custom Air does NOT have an overtime rate. Their rates are based
on the JOB, not by the hour!
How dose Custom Air charge compared to other heating and air conditioning companies?
You'll find that Custom Air is usually neither the least nor
the most expensive in a market. Custom Air encourages you not
to be a victim of price. You, your family and the comfort you deserve in your
home or business is NOT TO BE NEGOTIATED OR MINIMIZED. Custom Air
Service Technicians (for service and repair) and our Sales Personnel (for
replacing old, tired, energy-guzzling systems) are some of the best in the
industry. They will thoroughly diagnose your "comfort system" and
recommend what is needed to maximize your comfort.
Custom Air does not have a Service Call Fee or any other hidden
fees. They do have a Diagnostic Fee, however. This fee is charged to you for
a full diagnostic analysis of your system. They tell you UP FRONT what the
Diagnostic Fee is and then will waive that fee if you choose to have them
do the work to repair your system. Custom Air Service Technicians
will always show you what is wrong and what it will take to complete the job.
Then, you make the choice.
If you are a preferred customer in one of Custom Air's Protection Plans, there is no Diagnostic Fee. You can become a preferred customer by calling an Custom Air and asking about Our Protection Plans. They will help you enroll.
How often do you recommend we have our air conditioner and furnace serviced?
Custom Air recommends that you have routine preventative maintenance
performed a minimum of twice a year for your heating and cooling systems.
Custom Air offer our Total Comfort Tune-Up. The tune-up covers
all of the necessary maintenance that is required by manufacturers to keep
your warranty current and in good standing. Plus, our plans also free you
from having to remember to call us. We'll remind you when it is time for your
seasonal maintenance.
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